Assembling Goods For Delivery
( Originally Published 1912 )
Such a method of delivery would be suicidal to the reputation and profits of any store. There must be some method of automatically assembling all of the goods purchased by one person at one time ; some system that will bring them all together, so that the delivery department will know when it has received the last of the items purchased by one customer.
This necessity has been the mother of "Transfer Systems," just as every "necessity is the mother of invention." But transfer systems are not an A B C problem.
Four Kinds of Transfer Books
There are four kinds of transfer books in use.
1. The first kind is a single card—non-duplicating, consecutively numbered, and usually made of heavy Manila. The clerk writes the number of her department, her own number, and the amount of the sale on the card, and on her sales slip writes the transfer number, and hands the transfer card back to the customer, then sends her sales slip with the goods to the delivery department in the usual way.
2. The second kind is a single card, consecutively numbered, but having several numbered, gummed stickers attached to it. These gummed stickers all bear the number of the card. When a clerk makes a sale, she tears off one of these gummed stickers, puts it on her sales slip, and sends it to the delivery department in the usual way.
3. The third kind of transfer book is a heavy card, containing ten or twelve non-duplicating sales slips. Each slip has several blank spaces for number of department, amount of sale, clerk's number, etc., all to be filled in by each clerk who makes a sale. She tears off the transfer slip and sends it to the delivery department with her own sales check. She also enters on the transfer card the various essentials. The clerk who makes the last sales, totals up all the items on the transfer card, and sends it, with her own transfer slip and sales check, to the delivery department.
4. The fourth kind is a transfer book containing ten to fifteen separate duplicating sales checks. The customer carries this book from department to department. This book takes the place of the regular sales check. These transfer checks are so marked that they are quickly identified as belonging together, and can be automatically assembled in the delivery department.
In many of the above methods of handling transfers of cash sales, transfer desks can be stationed at convenient places about the store. The clerk sends the customer to such a desk to pay for all her purchases, on both "Send" and "Take" transfers.
Three Uses of Transfer Cards
In addition to the above, there are three different uses for transfer cards.
1. If the house does a mail-order business, mail-order shoppers are employed to go from counter to counter (provided the house does not keep a reserve stock from which all mail orders are filled), and select such articles as may be ordered. For this purpose, a special mail-order card or transfer book is used, the transaction being consummated in the same way as a regular customer would pay for her purchases, excepting as to the final accounting and payment of the purchases. This is handled by ac-counting direct to the general office.
Take or Send Transfer Cards
2. When the customer asks for a transfer card, the one who gives it out asks : "Will you TAKE the goods with you, or do you want them SENT?" If the customer says that she will take the goods, then she is given a "Will Take" transfer card. If she says that she wants them sent, then she will be given a "Send" transfer card, no matter whether she is a charge customer, a cash customer, or a C. O. D. customer.
3. The modern big store is so big that the purchases of its employees are a large consideration, consequently, some stores have an "Employees' Transfer Purchase Book," for the exclusive use of the employees who desire to make their own purchases where they are employed. The goods are sent to the regular delivery department and there assembled for delivery in the regular way.